How to cancel order?
You can cancel your order before the item has been shipped.

How many days does it take to get a refund on my account ?
It can take 3-4 business days for funds to appear in your bank statement.

What’s the free shipping policy?
You are eligible to get free shipping for orders over $150 in US.

How to get pickup from warehouse?
Customers can place order and pick up when the item is ready.

What is the standard shipment delivery time
5-7 business days.

 Do we offer Express/Next Day Delivery?

Express or Next Day Delivery can be accommodated in most instances, but one would need to call 877-906-8687 to make the arrangements.

Can I update my address after my order has been shipped?

Billing and Shipping addresses can be changed or updated but must be completed before shipment.  Due to our fraud provider, we're not allowed to make any changes to the address, after the order is shipped. 

How long does my order take to ship?

Our orders are generally delivered to the Third-Party Carrier within 24 hours and our carriers aim to deliver within 2-5 days.  International orders may take up to five days.  It takes 1-2 business days to process local orders within the United States; 2-4 business days to process international orders.  Most local orders gets delivered within 1-5 business days after shipping. For international shipments, delivery is anywhere from 3-10 days after shipping.

Do we ship internationally?

Yes, we have shipped internationally for over 16 years.

What payment methods do we accept?

Visa, MasterCard, American Express, PayPal, Affirm, Wire

I have not received my order?

Please call us at 877-906-8687 and we will assist in providing a Tracking Number. Be prepared to provide us your Order Number in this regard so that we can assist you better.

How do I find my order information?

When you have completed ordering, you will automatically receive an email confirmation that provides your Order Number.

What should I do before returning my order

Please call 877-906—8687 before initiating any return actions. Our Customer Service Representatives will assist and coach how to simplify the packaging and labelling process.

How long does it take to get my refund?

Refunds are initiated in 1-3 business days once the return has made it to our warehouse and we can notify the Card Processor.  Card Processors generally take 3-5 workdays to send the refund.

Received a damaged product (damaged in transit)

Please call 877-906-8687 when a Transit Damaged Package arrives.  Our Customer Service Representative will assist and coach you on how to take pictures of damaged boxing and products that will help you in your Carrier Claim.

What are the shipping methods available?

We have agreements with FedEx, UPS, USPS, DHL & OnTrac